These Terms of Service (the "Terms") govern your access to and use of ConfirmOk Advisor (the "Service"), provided by ConfirmOk ("we," "us," "our"). By creating an account, accessing the Service, or submitting any information through it (including via a public intake link), you agree to these Terms. If you do not agree, do not use the Service.
The Service is intended for use by:
You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not designed for, and may not be used by, minors.
The Service is not currently configured as a HIPAA-compliant platform. We do not, at this time, execute Business Associate Agreements (BAAs) with our customers. You agree that:
The Service uses artificial intelligence (currently Anthropic Claude) to generate draft assessments, recommendations, and care plans from intake data. You acknowledge and agree that:
The Service is a software tool. Nothing produced by the Service constitutes medical, nursing, legal, financial, tax, accounting, or other professional advice. The Service does not establish a professional relationship between ConfirmOk and any end user. Consultants remain solely responsible for the professional advice and services they deliver to their own clients.
Caregivers who submit information via a public intake link represent and warrant that they:
Caregivers may, at any time, ask their Consultant to delete information they have submitted.
You agree not to:
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Two-factor authentication is required for all Consultant and Admin accounts. You must notify us promptly at [email protected] if you suspect any unauthorized access.
Consultants are reminded that aging-care professional licensure in many U.S. jurisdictions carries mandatory-reporting obligations (including for suspected elder abuse, neglect, or financial exploitation). The Service may surface information triggering such obligations. The Consultant — not ConfirmOk — is responsible for fulfilling all mandatory-reporting duties under the laws of their jurisdiction.
As between you and us, Consultants own the case information they create or import in the Service ("Customer Content"). You grant ConfirmOk a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Customer Content solely to provide and improve the Service, and as otherwise described in the Privacy Policy. We will not sell Customer Content. We will not use Customer Content to train AI models without your explicit opt-in.
We provide the Service on a commercially reasonable best-effort basis. We do not guarantee uninterrupted availability. We may modify, suspend, or discontinue any part of the Service at any time, with reasonable notice for material changes that affect paying customers.
Where applicable, subscription fees and billing terms will be presented at signup and managed through our payment processor. Fees are non-refundable except where required by law. You authorize us to charge your chosen payment method for recurring fees until you cancel.
You may terminate your account at any time from the settings page or by emailing us. We may suspend or terminate your account for material breach of these Terms (including unauthorized HIPAA-regulated use), non-payment, or to comply with law. Upon termination, we will provide a reasonable window to export Customer Content; thereafter, we may delete it in accordance with our retention practices.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT AI OUTPUT WILL BE ACCURATE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CONFIRMOK, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You agree to indemnify, defend, and hold harmless ConfirmOk and its affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) your processing of any individual's information without legal authority, (c) any claim that you are or became a HIPAA Business Associate of a Covered Entity while using the Service in violation of Section 3, or (d) any professional advice or services you provided to your own clients.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. Material changes will be announced in-app or by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Email us at [email protected]. For security issues, use [email protected].